About the Client
Our client is a leading international technology company dedicated to delivering outstanding customer experiences. They are expanding their support team and are looking for a Customer Support Specialist who is passionate about helping customers and solving problems.
Responsibilities
- Respond to customer inquiries via email, chat, and phone.
- Resolve customer issues efficiently and professionally.
- Escalate complex cases to the appropriate teams.
- Maintain accurate customer records and documentation.
- Provide product guidance and technical assistance.
- Ensure high customer satisfaction standards.
Requirements
- Previous experience in customer support is preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities.
- Proficiency with CRM systems is an advantage.
- Good English communication skills.
Benefits
- Hybrid work options
- Competitive salary
- Health insurance
- Paid training
- Career development opportunities